REFUND POLICY

I. Refund and Return Policy

To safeguard the legitimate rights and interests of consumers, this website offers return and refund services for eligible products. Users are requested to carefully read the following refund terms prior to making a purchase.

II. Situations Eligible for Refund/Return

Users may apply for a return and refund if any of the following situations arise after receiving the merchandise:

The product has quality defects;
An incorrect product or incorrect size was received;
The product sustained severe damage during transit;
The product significantly differs from the description in the order.

Users must submit a return application within 7 days of signing for the delivery; applications submitted after this period may not be accepted.

III. Situations Ineligible for Refund or Return

Refunds or returns are not supported in the following situations:

The product has been worn, washed, altered, or subjected to artificial damage;
Tags, packaging, or accessories are missing or incomplete;
Returns based on subjective dissatisfaction regarding personal preference, color discrepancy, or sizing;
Sale items, clearance items, or customized products (unless specifically noted otherwise on the product page);
Orders for which the after-sales application period has expired.
IV. Return Process
Step 1: Contact Customer Service to Apply

Users must first contact our online customer service team or send an email to request a return, providing the following information:

Order number;
Photos of the product;
A description of the issue.

If a product is returned without prior confirmation from customer service, this website reserves the right to refuse the refund.

Step 2: Return the Product

Once the return request has been approved by customer service, users must ship the product back to the designated return address and provide the shipping tracking number.

Step 3: Refund Processing

Upon receiving the returned product and verifying that it meets the refund criteria, this website will process the refund to the original payment method within 3–7 business days.

The actual time required for the funds to reach your account may vary depending on the processing times of your bank or payment platform.

V. Return Shipping Costs

For returns resulting from product quality issues or shipping errors (e.g., receiving the wrong item), the return shipping costs will be borne by this website;
For returns requested due to personal reasons (e.g., incorrect size, personal dislike, etc.), the return shipping costs must be borne by the user;
This website reserves the right to refuse delivery of any return packages sent via “Cash on Delivery” (COD) without prior authorization. VI. Return Address
Return Recipient Information
Return Address: 312 TALCVILLE RD
EDWARDS, NY 13635

VII. Refund Policy

Refund amounts are limited to the actual amount paid by the user and do not include:

Original order shipping fees (if applicable);
Expedited shipping fees;
Logistics costs incurred due to returns made for personal reasons.

If the order involved the use of coupons or “spend-and-save” promotions, the refund amount will be calculated based on the actual payment ratio.

VIII. Special Provisions

This website reserves the final right of interpretation regarding malicious returns, abnormal refund behaviors, and violations of platform rules; furthermore, we reserve the right to restrict the after-sales service privileges of relevant accounts.